Sync with Huawei P20 Lite

[SunsetRunner]

When are we going to see an update to include Huawei P20 Lite on the sync list? I'm getting really frustrated by the sync problems. I've tried all the recommended solution and nothing! For something so expensive it should sync with any phone surely? If not then this needs to be made clear to anyone looking to buy one. Come on Fitbit sort this out! I love the Ionic itself but the sync issues are rediculous and in this day and age shouldn't be a problem.

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @SunsetRunner, it's good to see you around in the forums for the first time. I'm sorry to see that you've been having trouble to sync to your Huawei P20 Lite. 

Thank you for all your feedback and for confirming that you already tried the recommended troubleshooting steps for syncing problems. I noticed there are a few steps that need to be followed with this specific phone model you mentioned, before considering other options, please make sure that you've also followed the instructions here below, since they have been useful to other users: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background. 

I hope this helps, keep me posted.