Syncing and Clock face issues

[Kierownik]

Hi there,

Another problems with ionic. 
Since 2.0 update after each syncing my ionic either reboots itself or shows "clock error". When it shows clock error I can't re-upload the clock, I havet to manually reboot it and then re-upload the clock. It does it every time. Never had that problem before 2.0

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Kierownik, it's nice to see you here! Thanks for already troubleshooting this syncing inconvenience along with the error message you got with the clock face. Nice way to go! 

Additionally of what you've tried, I'd recommend the following:

• Make sure that your Fitbit app is up-to-date (iOS, Android)
• Log out of your Fitbit app
• Force quit the app
• Restart your tracker once again 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Try changing your clock face

If after following those steps you keep having issues updating the clock face, I'd recommend setting up your tracker as a new device. Therefore, please go to the Bluetooth settings on your mobile device and remove the tracker from the Bluetooth settings (please don't do this on the Fitbit app, it may be a chance you cannot pair the tracker again if you remove it from the app, so let's do this only on the mobile phone).

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.