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Syncing difficulties after update

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‎12-06-2019 14:25 - last edited on ‎12-09-2019 14:50 by Fitbit Moderator

‎12-06-2019 14:25 - last edited on ‎12-09-2019 14:50 by Fitbit Moderator

I have done all of the recommended things to try to keep my ionic updated. My clock is still not updating. If I want to know the correct time I have to sync my Fitbit each time I look at my watch. When are you expecting a fix for this?

 

Moderator edit: Subject for clarity 

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‎12-09-2019 14:52

‎12-09-2019 14:52

Hi @Rsurb, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and fro troubleshooting this situation prior to posting.  Let me share with you that our Fitbit devices use your mobile device's information to display the time with the syncing process, therefore, the syncing difficulties are the root cause of this.

 

That being said, if you haven't already done so I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

 

Keep me posted and let me know if you have any additional questions.

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