help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with Ionic after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 17:12 - last edited on ‎01-19-2020 15:38 by Fitbit Moderator

‎01-18-2020 17:12 - last edited on ‎01-19-2020 15:38 by Fitbit Moderator

I updated my ionic watch a couple of days ago but since then  neither my tablet or phone can find my watch to then sync, any ideas greatly received.   Thanx 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-19-2020 15:38

‎01-19-2020 15:38

Hello @jojopricey, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using with your Ionic? How many times you experienced the syncing issue? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your  mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes