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Syncing difficulties

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‎10-13-2019 03:40 - last edited on ‎10-14-2019 13:08 by Fitbit Moderator

‎10-13-2019 03:40 - last edited on ‎10-14-2019 13:08 by Fitbit Moderator

HI

I reset my phone 3 days ago and since then I am unable to sync to my phone. The message I keep getting is "unable to locate device" even though the device is righ beside it. Ther is no Bluetooth issue and I have deleted the app several times.

 

Moderator edit: Subject for clarity 

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‎10-14-2019 13:07 - last edited on ‎09-18-2025 10:56 by Fitbit Moderator

‎10-14-2019 13:07 - last edited on ‎09-18-2025 10:56 by Fitbit Moderator

Thanks for bringing this to my attention @Carol4, it's nice to see you again participating here in the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎10-14-2019 18:44

‎10-14-2019 18:44

I am having the same issue with my Iconic watch syncing to a Samsung Note-9. I have my phone set-up to reboot once a week; once that's done I cannot sync the iconic watch. I have to power-cycle the phone in order for the syncing to work again. If my phone is not with 35 ft. of the watch I have same issue, Crazy!!

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‎10-15-2019 18:43 - last edited on ‎09-18-2025 10:56 by Fitbit Moderator

In response to anderro25

‎10-15-2019 18:43 - last edited on ‎09-18-2025 10:56 by Fitbit Moderator

Hi @anderro25, it's nice to see you again participating here in the Community Forums!

Thanks for troubleshooting your device prior to posting, I'm sorry to know that you're experiencing the same situation. So we can move forward with this, can you please let me know if you already tried the troubleshooting steps that were shared on my previous post? 

Looking forward to your reply. 

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