help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issue with Ionic and iPhone X

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 15:16 - last edited on ‎10-26-2020 17:55 by Fitbit Moderator

‎10-21-2020 15:16 - last edited on ‎10-26-2020 17:55 by Fitbit Moderator

Earlier this week, the Fitbit app on my iPhone 10 advised that a firmware update for my Ionic was available.  I did not download the update; got busy and did not do it.  The Ionic is still charging, collecting some data (steps, bpm, calories), appears to be connected via Bluetooth to iPhone, although not syncing with Fitbit app on phone.  The Fitbit app isn't working - not displaying any data, no links at bottom of screen for Today, Discover, etc.  I did notice the iPhone installing a new version of Fitbit app yesterday (10/20), and since that installation completed is when the Fitbit app began not working properly.

 

Need advice on what processes I need to follow to update firmware for my Ionic, and to get Fitbit app to start displaying data as collected by the Ionic.  Also, since Ionic firmware and Fitbit app are different devices, which problem should be fixed first - the app or the firmware update?  Thanks!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-26-2020 17:54

‎10-26-2020 17:54

Hi @NGarlandJim, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. 

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. You can also troubleshoot the Fitbit app following the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes