Syncing issues on a brand new device.

[TaccomXX]

I had a Charge 2 HR on which the battery died, I upgraded to an Ionic via warranty, it arrived yesterday. I don't seem to be having much luck. 

Please note that none of these devices had issues syncing with the Charge. The devices I've tried have been...

LG G5 - Phone - Android 8.0 Security Patch level August 1 2018.

Samsung Galaxy Note 10.1 2014 edition - Android 5.1.1 Security patch level 2017-05-01

Asus RoG Strix GL702 laptop - Windows 10, current patch level.

I get 1 sync operation via the Samsung, the firmware on the Ionic updated at the end of the initial setup, the apps on all 3 devices show the fitbit is current on software, I turned off bluetooth on all devices apart from the Samsung tablet and I get one sync after restarting the Ionic. I can access the wifi settings briefly and it shows everything configured, I tell it to connect and the watch will show a valid class C IP address for my home network, so I know the wifi settings are valid. Now, other than the 'only one sync' issue...

Apps - trying to load the Nest app - will not do it, as soon as it starts to try the wifi on the watch shuts down, and eventually I get a 'App Configuration Failed - Visit the Gallery to Retry' error in notifications.

Fitbit wallet - Wouldn't verify a card, though to be honest here I'm not yet certain if that's the card provider or the sync issues with the device. 

Watch faces - I can browse, but due to sync issues I cannot upload.

Things I've tried.

Rebooting tablet, phone, windows laptop, no change.

Force quit apps on tablet or phone, clearing data / cache and logging in clean. No change.

Restart Ionic using left button and bottom right button, hold until fitbit logo appears and device restarts - No change.

Restart ionic by going to settings, about, shutdown, waiting a minute or two and hitting the left button to turn back on. No change.

Factory reset of the Ionic and set things up from scratch. No change. 

Suggestions?

[TaccomXX]

It does, once. To sync again requires another reboot of the ionic. No apps or watch faces will transfer. 

[GySgt_Seidell]

@TaccomXX please send a new picture of your SYNC status..

[TaccomXX]

Post reset, but prior to the error message attempting to change watch face.

[GySgt_Seidell]

@TaccomXX FYI, it's usually never this difficult to setup the Ionic!  I have had an Ionic since inception of the product line and the process today is 99% of the time seamless and very easy.  Whats baffling in your case, is the Bluetooth is SYNCING after a reboot, but than it no longer will do it, which is bizarre!  The Bluetooth is obviously working as is the Wi-Fi, but there is something causing a problem.  I'm awaiting your updated photo.  Thanks!

[GySgt_Seidell]

@TaccomXX , okay, one more thing!  Please force close the Fitbit App on your tablet and than RESTART your tablet.  After RESTARTING the tablet, reopen the Fitbit App on the tablet and initiate the SYNC to the Ionic.  Please advise and THANKS!

[TaccomXX]

And here we go.

[TaccomXX]

Force close and restart the tablet had no effect before,  only restarting the ionic did, but I shall try again.

Rebooting tablet, the next pic will be post tablet restart, but without restarting the ionic this time.

[GySgt_Seidell]

@TaccomXX correct, standing by!

[skandjustt]

How do I remove myself from the text/emails?

[GySgt_Seidell]

@skandjustt are you trying to Turn OFF those Notification on your Ionic?

[TaccomXX]

Tablet rebooted, ionic not rebooted. Just sits and spins. 

[skandjustt]

yes please. 

[TaccomXX]

@skandjustt  at the top of the topic you will see a gear icon, click on it then 'unsubscribe' and you will stop being notified, also when posting you can uncheck the box marked 'Email me when someone replies' 

[GySgt_Seidell]

@TaccomXX , WELL partner, I think we are unfortunately going to need to go a different route.  You indicated you recently purchased your Ionic.  Would it be possible to return it in exchange for a new one?  That would probably be the best route to take at this stage.  Of course the warranty policy would be possible as well, but I think a return in your case would be more appropriate.  Thoughts?

[TaccomXX]

@GySgt_Seidell  Crazy isn't it?

[GySgt_Seidell]

@skandjustt a LONG press of the LEFT BUTTON.  You will see a menu, TAP on NOTIFICATIONS until it reflects OFF.  Done.....  Let me know if you need any further assistance and thanks!

[TaccomXX]

I got it direct from Fitbit's online store as a warranty discounted purchase. Either way I think it's going to be headed back their way lol. Stuff happens, with the best will in the world not everything is going to be perfect out of the box, it's how things get dealt with when the proverbial hits the fan that defines a company. As for all the info I provide - I am a believer in it being better to have something and not need it than to need it and not have it. Just one of those things lol.

Next stage - Support. lol.

[TaccomXX]

I'm suspecting the main issue was that his email inbox exploded with the traffic between us, by posting into the thread he subscribed to email notifications of our conversation. 

[GySgt_Seidell]

@TaccomXX YES it is!  I was going to escalate your case, but I think you are best served with simply doing a return/exchange with your initial POC seller.  It has been a real pleasure and I wish you the very best with your new (future) Ionic.  Should you ever need further assistance, please do not hesitate to contact me.  Good Luck and Keep on Stepping!

[GySgt_Seidell]

@TaccomXX yeah, we did give it the BEST EFFORT!  But like you said, some times, things just happen, LOL.  It was a pleasure, truly!