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Syncing issues

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‎03-20-2018 13:12

‎03-20-2018 13:12

I have tried the work arounds and they don't work for me. I cant update firmware because the device will not stay connected.

 

It seems like it syncs when it wants to but not when i hit sync.

 

Why does the device not sync on command? 

 

Please do not thank me for my patience, I don't have any. I didn't buy an expensive device to have to spend hours to get it to do what you said it will.

 

I am so regretting this purchase, I had other options and clearly made the wrong choice.

 

How do I get a new tracker or an upgrade to something that works?

 

Admin: I don't know why you deleted my last post, but if you delete this one please specify what guideline i broke.

 

 

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8 REPLIES 8

‎03-20-2018 14:40

‎03-20-2018 14:40

I have the same problem. It doesn't stay connected and it syncs when it wants to. If I want to sync it nothing happens. And the notifications doesn't work. And it doesn't want to connect to WiFi most of the time. I bought mine on Thursday last week. I used the whole weekend just to change the clockface and to make it sync with my Huawei p10. 

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0 Votes

‎03-20-2018 15:20

In response to Zeldapunk

‎03-20-2018 15:20

Same here! I can't do anything on this 300 dumb watch. Absolutly crazy!

 

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0 Votes

‎03-21-2018 05:30 - edited ‎03-21-2018 05:44

In response to StarSpun

‎03-21-2018 05:30 - edited ‎03-21-2018 05:44

Same here 😞 Please find a solution and save us Fitbit.

 

https://community.fitbit.com/t5/Ionic/Somebody-HELP-Sync-Problem/td-p/2609599

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0 Votes

‎03-21-2018 05:51

In response to omertokus

‎03-21-2018 05:51

I had an issue where it wouldn't sync or update at all once the upgrade notice popped up.


I fixed my issue by rebooting my ionic (hold left button + bottom right button) and once it rebooted, the Ionic sync'ed just fine and the upgrade started.

Best Answer
0 Votes

‎03-21-2018 06:11

In response to VandyCWG

‎03-21-2018 06:11

It's not about software update. It's about  syncing... Obviously some of ionic born with this issue.

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0 Votes

‎03-21-2018 06:12

‎03-21-2018 06:12

Same with mine I just want to return and get my money back spent way to much for nothing my son's starwars smart watch is better than this thing

Best Answer

‎03-21-2018 06:20

In response to omertokus

‎03-21-2018 06:20

Well, I was just trying to offer a positive thought to try and help you sync.  That is what made my device sync.

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0 Votes

‎03-21-2018 06:24

In response to VandyCWG

‎03-21-2018 06:24

Sorry @VandyCWG Please do not get me wrong. This is really annoys me. I didn't want to be rude.

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