help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing problem

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2017 04:44

‎12-10-2017 04:44

My fitbit worked fine for a few weeks and I was very happy with it. Then on November 20th it stopped syncing properly. I've read all the reports on this problem. Tried the various fixes. It won't download the latest update. In desperation I uninstalled the ap and reinstalled it. Now it can't pair up at all. I am left with a very expensive watch! Clearly I'm not alone. Are there any real fixes?

Best Answer
6 REPLIES 6

‎12-10-2017 06:17

‎12-10-2017 06:17

Try doing a factory reset.  Settings>About>Factory Reset on your Ionic.  However, do when you have an hour or two and have wifi.  Hope this helps.

Best Answer
0 Votes

‎12-10-2017 07:29

In response to CalumK

‎12-10-2017 07:29

Thanks, will try

Best Answer
0 Votes

‎12-10-2017 08:34 - edited ‎12-10-2017 08:35

‎12-10-2017 08:34 - edited ‎12-10-2017 08:35

Ok so I was excited about this watch when I got it. $300 in and we have calendar and reminder synch issues but yet call notifications are fine. Its buggy; please update this thing to work correctly instead of concentrating on clock faces and such. Besides resetting the thing and consequently it works for a few days and then back to not working afterwards, when can you (Fitbit) tackle this issue with a firmware update!! its a $300 piece of hardware! thanks

 

Best Answer
0 Votes

‎12-10-2017 09:02

‎12-10-2017 09:02

Similar issues. I have also the Blaze and that one it is better at synchronizing but also has issues. I have not done the factory reset. But who was 2 hours free to do such a task? It is an almost 300 dollars watch and I am starting to feel like I should return it 😞 and go for the S3 Frontier.

Best Answer
0 Votes

‎12-11-2017 12:48

In response to Monyck

‎12-11-2017 12:48

Update: It seems that there is a new app option, or somehow automatic updates are not really working well for Fitbit app.  I reset the watch (terrible idea) and reinstall the phone app.  The process was slightly different to what I remember last time I did it.  So, again, my guess is that changes to fix this problem have been made but it does not automatically update with the app, but, instead, we have to manually reinstall the program.  (BTW, remember to check "Allow for Location").  Now it is working with the Ionic, I have not tried the Blaze. 

Best Answer
0 Votes

‎12-11-2017 12:50

‎12-11-2017 12:50

I reset the watch, removed it from the app, reinstall the app making sure I selected the Allow Location for Google. It was like a start over with the watch updating as the first time I got it.  This worked, but, yes, I you can guess, it is time consuming, so only do it when you have at least 2 hrs to spare (as if!!!).

Best Answer
0 Votes