Text Message Will Not Clear On Fitbit Ionic

[Katie63]

I have a text message notification that will not clear off my fitbit ionic.  Any suggestions?

i will get new messages , they clear but this one will not clear no matter if i open it and clear it or click clear all.

Moderator Edit: Format

[SantiR · Accepted solution]

@Katie63 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you are currently having with Ionic text message not clearing.

This is odd. What type of text message is it (application)? 

I'd recommend restarting your watch and trying to clear the message then.

Try this out and let me know how it goes! 

[Katie63]

Thanks

[SantiR]

@Katie63 Thanks for your reply! 

Did this work for you? If it did, feel free to mark my response as an Accepted Solution. Doing this will help other users in finding a solution to this too.

See you around! 

[hairball45]

I had the same problem. Rebooting solved it. Thank you. 

[SantiR]

@hairball45 Welcome to the Fitbit forums! Thanks for taking the time to share the workaround that helped you out to get back on track. I'm glad you have find this thread useful and that the restart steps helped you out.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[AuntBB]

I experienced this exact issue and restarting was the solution. Thanks.

[D_a_v_e_B_]

@SantiR, restarting the fitbit to clear the messages isn't an acceptable solution. That's a workaround. Has this been logged as a bug and a real solution being worked on? I'm experiencing the same issue. Yes, restarting clears the messages, but this is clearly a bug. 

[AuntBB]

Yes, I agree it's a bug. It has become a regular occurrence for me over the last week. That's not lending any optimism to my expectations, since I opened my new Ionic, updated, and began use it 12/21/2018.

[pf2303]

I am having this problem too. Its emails and text messages. Most clear but the last 4 will not delete unless I reboot my Ionic. Then it happens again. This is since the latest update. 

[Katie63]

I haven’t had it happen since I rebooted my fitbit. Sounds like i am the
lucky one!

[mojay69]

My replacement Fitbit continues to have this issue. I continue to have to reboot the watch. It would appear there is more going on here. My first Fitbit had a different issue. It seems like I trade one issue for another.