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Time spent during exercise not syncing to daily exercise report

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‎10-20-2018 09:03 - last edited on ‎10-22-2018 04:24 by Fitbit Moderator

‎10-20-2018 09:03 - last edited on ‎10-22-2018 04:24 by Fitbit Moderator

Since very recently my Ionic has developed a new flaw. When cycling, which I do 10 times a week, it no longer records time spent as part of my exercise time. The exercise is recorded, the distance speed etc. Is all fine. The GPS works. It just doesn't include the time within the days overall exercise. I can ride 15-16 km at an average speed of 20 kmh in no time at all. I must be Flash.

I have almost never got the Ionic to sync with my phone (and I have tried two different android phone s). But it has always synced with my Pc. This was always a pain, but I accepted it. But with the problem now on exercise time, I am tempted to give up on Ionic

 

 

Moderator edit: updated subject for clarity

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‎10-22-2018 04:19 - edited ‎02-06-2024 07:31

‎10-22-2018 04:19 - edited ‎02-06-2024 07:31

Welcome on board @Jonathan1960, it's nice to see you around here! What are the models of the Android phones you were trying to sync with? Did you check if they were included in our list of supported devices? 

If you're not longer seeing the time spent from an activity on your daily exercise, I'd recommend clearing your web browser's cache, cookies, and history. 

Give this a go and let me know if the information appears. I'll be around! 

Maria | Community Moderator, Fitbit


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