Too many steps

[Camilla_R]

Hi

I have used my Ionic for month. 

Last week it started having syncing issues. I tried syncing manually but it didnt work. I set bluetooth on and off etc. Finally I removed the pairing to my Android phone and reset the watch and since then syncing has worked.

BUT instead the step counting is WAY off. It has always overestimated a bit but yesterday it was ridiculous. It recorded the highest amount of steps for the whole month, over 16000. And I basically just walked 3 km and then was at home all day. Sitting at my desk and moving around a bit in the kitchen etc.

[NellyG]

Restart your tracker again a couple of times. Let us know how that goes.

Restart your tracker

[Camilla_R]

Have restarted twice now but it doesnt help.

Also changed arm to non dominant but still have it set as dominant.

[Camilla_R]

It is not helping.

[Redd1967]

Did you ever get this resolved? I have had my Ionic since Christmas and have had multiple issues with syncing. I have followed all of the suggestions for bluetooth on/off, remove device, restart phone, restart Fitbit, completely REMOVE and add the device, etc. It is very frustrating. I had a Charge 2 before I upgraded and while it had some issues, nothing like the Ionic has had. I am hoping you got a final solution that worked. I have an Android phone.

[Camilla_R]

No not really.

It works better after a few resets but it still records too many steps while being at home. At work or out actually walking it works fine. Maybe I move way more at home than I think I do? 😄

[Pippikins]

Hi mine is doing the exact same thing. I left it off over night and I’ve already walked 1400 steps and it was recording a pulse rate as well. It only started a few days ago after I had to disconnect from Bluetooth because it wasn’t syncing properly. I bought two of these so I’m not impressed at all.