Touch screen Fitbit Ionic stopped working. Hard reset didn't work

[SunsetRunner]

Fitbit Ionic bought in January 2018. 

Today in the morning the screen got sluggish and couldn't toggle between apps. After two or three times swiping left and right, the watch responded. A while later, the touch screen stopped working definitely. I couldn't toggle between the different screens. The three buttons and sync with app continued working and the Fitbit still records data. 

I reset the watch several times andI even performed a factory reset. None of these procedures worked. Everything seems to work perfectly except the touch screen. Even the double tap.

Any ideas on what to do next to solve this issue ?  Without the touch screen all the apps are unavailable, nor music nor exercise recording among other features.

Thanks for your help.

[WendyB · Accepted solution]

If restart didn't work then its time to contact support
http://help.fitbit.com/?cu=1

[SunsetRunner]

Thanks for your answer. Will do so post answer.

Edit ( 21/03/18) : 

After reseting the IONIC two more times (factory reset), it came back to life. It worked without any problems for some days, until yesterday, when it got blocked again. I strongly believe all the problems are caused by faulty software, not hardware. Once again, factory reset and all came back to order. Hope they fix this soon as I can't just spend 1h or 2h per week getting my Ionic to work.

[Bevybun2002]

Did u ever get it to work? Mine is also not working after resets

[ceriboo]

Hello what if your warranty expired? which is my case. Thus Ionic was a present. Does this mean that I have a device i can put my device in the bin? Is this a hardware issue or a software issue?

[YojanaFitbit]

Nice to see that you're digging into the Forums @ceriboo.

Sorry for the issues with your Ionic. Thanks for the feedback, it's very important to us to have your thoughts in regards our product. We don't have all the details of your case but if you have further questions about what happened with your Fitbit device feel free to get back with our support team, they will be glad to answer any further question.

Fitbit is always trying to provide great products and customer experience. Each scenario is different, but I think that you can use the option available according to your warranty information, as it was mentioned by our support team. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

See you around! 

[ceriboo]

hello @YojanaFitbit @SunsetRunner009 . but i have no warranty because it was a present. tHat is to says i only have my eyes to cry...what can i do. yOu are here for the best expérience. bUt wihtout warranty what can you do for me?

[snagesar]

Did fitbit help with this isuue at all?

[ceriboo]

Not at all

Envoyé de mon appareil Windows 10

[Angryionic1]

You guys did absolutely nothing for me either. My watch didn't come on at all. No warranty, we can give you 25% off a BRAND NEW watch. I couldn't even use this watch the first year I had it. Not compatible with my phone.

I fiddled with my watch got it on but now touch screen does not work. Can anyone help me there because I'm pretty unhappy with everything about your customer service

[Konshu]

Can confirm mine just one day stopped working with the touch screen, and I treat it pretty well. Its rather unfortunate that fitbit has become the brand of cheap hardware without innovating in the past 2 years. 

[Shuttlers]

Mine was only 2 days old and today, screen just blackout... could not reset,  cannot do anything... contacted Fitbit, they gave me a replacement... likely hardware issue 

[LeatherneckNick]

My fitbit charge 2 died and no help. Tried upgrading to ionic which i really liked and having the same issue as above. Wont  swipe or go to apps and its only 6 months old.

What do we have to do go to another brand of tracker.