Touch screen not working

[Raka2654]

Since morning touch screen of my ionic not working. I have tried all the stunts possible. It is just 5 months old. Any chances of revival. 

[RicardoFitbit]

Hi @Raka2654, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to restart your Ionic device following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Let me know if you require further assistance. 

[Raka2654]

Thanks for your email
I tried all the stunts you mentioned, nothing happened. However two days
later it Miraculously healed itself on its own and is working absolutely
perfect. Hope it doesn't happen again.
Thanks.

[Lahy361]

My ionic touch is not responding properly

[RicardoFitbit]

Thanks for your reply @Raka2654 and welcome aboard @Lahy361.

@Raka2654 I'm really happy to know that your issue was resolved, thanks for taking the time to share this information with me. I'll be here if you need further assistance with your Ionic in the feature, don't hesitate to contact me back. It was a pleasure to help you.

@Lahy361 Thanks for your post and bringing this to my attention. To move forward, can you please let me know if you already tried the restart process that was shared on my previous post? I'll be waiting for your reply.

Don't hesitate to ask me any additional questions you may have, I'll be around. 

[LPickett]

My Ionic Touchscreen does not swipe properly anymore. I tried both the shutdown and factory re-set procedures and it still fails to function properly. I purchased the Ionic in May 2019. Are there any other options to try and get the screen to work properly?

[RicardoFitbit]

Thanks for your post @LPickett, welcome to the Fitbit Community Forums!

I'm sorry to know that you're experiencing the same issue, thank you for taking into consideration the troubleshooting steps from my previous posts. To move forward with your issue, can you please try changing your Ionic's clock face?

Looking forward to your reply if further assistance is needed. 

[LPickett]

No luck. I tried 2 different clock faces and it failed to swipe left on them both. When I went back to the original clock face it would swipe left grudingly and then would not swipe right or make the connection to the Exercise button.

[RicardoFitbit]

Your prompt reply is appreciated @LPickett.

Thanks for your patience troubleshooting your Ionic with me. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.