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Touchscreen not responding

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‎01-10-2020 02:26 - last edited on ‎01-12-2020 15:40 by Fitbit Moderator

‎01-10-2020 02:26 - last edited on ‎01-12-2020 15:40 by Fitbit Moderator

I purchased a used Fitbit Ionic with the description that the Fitbit was worn only a couple if times. I received the Fitbit and the touch screen is not working properly. I have asked if the ionic is still under warranty and  I have not been given a reply. Is there any way with the serial number to determine if the ionic is still under warranty?

 

Moderator edit: Subject for clarity 

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‎01-10-2020 11:51 - edited ‎01-10-2020 11:57

‎01-10-2020 11:51 - edited ‎01-10-2020 11:57

Let's look below where you will see a link to the warranty. 

Please read the first paragraph for your answer. 

Screenshot_20200110-144952_Chrome.jpg

To sum it up, like when purchasing a used car, the buyer is purchasing as is and they should never trust what the seller says about the item. 

Now if the tracker is still under the warranty period, you will need to ask the seller, they may decide to submit a warranty claim, but that will require you to send the tracker back to them. 

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