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Touchscreen stopped working after swimming

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‎04-27-2018 17:01

‎04-27-2018 17:01

My Fitbit Ionic’s touchscreen will not work after swimming today . It was the first time wearing it in the pool and now I cannot get it to do anything it’s froze on home screen. I’ve tried to restart it several times and this doesn’t help. Any suggestions. 

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3 REPLIES 3

‎04-27-2018 19:06

‎04-27-2018 19:06

If the restarts are not fixing it you had netter contact Support. Link in my signature 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-27-2018 19:47

In response to NellyG

‎04-27-2018 19:47

What kind of warranty comes with it I purchased maybe a month ago at Best Buy. I still have original box and receipt 

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‎05-01-2018 09:16 - edited ‎05-01-2018 09:16

In response to Jeni73

‎05-01-2018 09:16 - edited ‎05-01-2018 09:16

Hey there @Jeni73! Thanks for the restart you've tried. In this case, I've shared your post with our Support team so they will continue assisting you on this matter. 

 

Thanks for the advice @NellyG! 

 

Hope this helps! Thanks for participating in the Community. 

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