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Trouble Uninstalling Apps

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‎10-01-2017 18:43

‎10-01-2017 18:43

I've bee trying to delete the Pandora and Starbucks apps, because I know I will never use them, but they keep reinstalling themselves. I'm doing it from the phone app, and it seems successful for a short bit, but then they pop back up.

 

Anyone else having problems deleting apps? Am I just doing it wrong?

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4 REPLIES 4

‎10-02-2017 07:51

‎10-02-2017 07:51

I have similar preferences. I was able to successfully uninstall the Pandora, Strava, Relax, and Starbucks Car apps from the Fitbit app on my Samsung Galaxy S7 without an issue. I assume you are selecting the Ionic device, then hitting the Apps tile, then selecting the App you want to uninstall, then hitting Uninstall? If so, that is the procedure I used successfully on the apps above.

 

However, I tried to uninstall the Alarms App as a troubleshooting step for an issue I am having with that app. It shows the Alarms app as uninstalled briefly, but the icon never disappears from my phone, and the App reverts back as installed in the Android app within a few seconds, much like the behavior you are seeing.

Fitbit Ultra (2012-2016, R.I.P.), Garmin ForeRunner 620 (2016-2017), Fitbit Ionic (2017-2021, RIP) || Samsung Galaxy S10 w/Android 10.0, Windows 10 PC
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‎10-02-2017 14:02

‎10-02-2017 14:02

I have been having the same problem for the last 3 days.  Any fix would be awesome.

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‎10-06-2017 08:53

In response to SunsetRunner

‎10-06-2017 08:53

I'm also having issues uninstalling apps. It has been trying to sync for more than an hour and the apps having been removed and I can no longer change my watch face, because it can't complete the sync. Anyone else having the sync issue when trying to uninstall?

Marci | Bellevue, WA
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‎12-21-2017 08:23 - edited ‎12-21-2017 08:47

In response to MarciM

‎12-21-2017 08:23 - edited ‎12-21-2017 08:47

I installed this AstroFit game app, which doesn't work and it won't uninstall. It doesn't show that it is installed in the My Apps section on my phone, but it is still on the watch. I have also tried reinstalling and then uninstalling and it just won't go away!

 

UPDATE: I found that if you don't have a reliable WiFi connection, apps won't install/uninstall. My WiFi connection at work was weak and the app uninstalled once it got connected.

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