help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Complete Update on Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2018 06:33 - last edited on ‎02-22-2018 08:09 by Moderator Alum

‎02-21-2018 06:33 - last edited on ‎02-22-2018 08:09 by Moderator Alum

My Fitbit app notified me on an update, mind you I got one Friday2/16/18...I had to update that one via Bluetooth and it took 4 hours. Now I get another update and it fails half way through with WiFi then I try Bluetooth and I get the error code. I am a faithful Fitbit user but this is getting to be to much for me. Please help me fix this

 

Moderator Edit: Updated Subject for Clarity

Best Answer
1 REPLY 1

‎02-22-2018 08:08

‎02-22-2018 08:08

@Barbara73 Welcome to the Fitbit family! Thanks for updating your Fitbit Ionic to its latest firmware version. Are you still experiencing the same today?

 

If you are, I'd recommend taking a look at the troubleshooting steps on this helpful article. This should help you out on completing the update and shouldn't show that error message again.

 

Give it a try and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes