Ionic
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Voluntary Safety Recall of Fitbit Ionic Smartwatches

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overh...

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Ionic music

I have a computer that has Bluetooth and is windows 8 but the Fitbit app doesn’t work on my computer. What’s my options to get music onto my Fitbit?!!!

add scrolling to textarea

I would like textarea to allow users to scroll manually. It has a very long string. How can I solve it? Please help me. fitbit ionic┌────────────┐│      title                 ││             │   ↑│xxxxxxxxxxxxxxxxx│  scroll│xxxxxxxxxxxxxxxxx│    ↓└───...

cozzbox by Recovery Runner
  • 1519 Views
  • 2 replies
  • 3 kudos

Fitbit app not saving notification settings

My Fitbit app does not save the changes I make to the app notification settings on my Galaxy S8+. I do not want my emails to sync to my Fitbit Ionic, and I uncheck the box under app notifications for my email app. However, if I restart my phone for a...

dchamb by Recovery Runner
  • 879 Views
  • 5 replies
  • 3 kudos

Glancing sensitivity

Recently made the switch from my pebble, I am loving the ionic with a couple exceptions. Most notably is the glancing sensitivity (the rotating movement to turn on watch background for hands-free notification viewing). When laying down it is nearly i...

Ionic

Don’t buy one they are **ahem**ing **ahem**

jjxxxbar by Recovery Runner
  • 467 Views
  • 4 replies
  • 4 kudos

Screen is always awake, hard reset required.

I have had my Ionic about 2 months and its generally been great, the problem I have is that every now and again the screen will remain active. I have my watch set to auto awake, so it's just a flick of the wrist to see the time and the screen will go...

Answer / Reject a phone call from Ionic

Hi Guys,Are someone can to answer or reject a phone calls through the watch.I'm using an Android device and I'm not able to answer.Thanks 

dasa by Recovery Runner
  • 1696 Views
  • 4 replies
  • 7 kudos

Time zones

I traveled to a different time zone and can’t get my ionic to reflect the correct time.  My iPhone changed automatically.  Can you tell me how to adjust the ionic?

Lackey by Jogger
  • 332 Views
  • 1 replies
  • 0 kudos

Ionic Heart Rate Monitor Issue

 My husband purchased a Ionic on the recommendation of the salesmen at Bestbuy not even a week ago. My husband underwent an Aortic Valve replacement in December so keeping tract of his heart rate is important. (it needs to be in a safe zone of betwee...

First week with Ionic

This is my first week back to Fitbit after ditching my Surge and going to Garmin.  I bought what I thought was Fitbits best watch as Fitbit works with my Windows 10 Mobile device.  Instead I got a product that seems incomplete.  There are so many fea...

Unable to Complete Update on Ionic

My Fitbit app notified me on an update, mind you I got one Friday2/16/18...I had to update that one via Bluetooth and it took 4 hours. Now I get another update and it fails half way through with WiFi then I try Bluetooth and I get the error code. I a...

Syncing issues with Android phone

Options: Always Connected + Keep-Alive Widget = no sync   Anyone else had this problem? Worked perfect efter i unselected these two options again.       Moderator edit: updated subject for clarity

Peter76 by Recovery Runner
  • 466 Views
  • 4 replies
  • 0 kudos

Re: Repair Center

Hi     I am from india n my friend brought brand new fitbit ionic for me, just started to use from past 10days n it's suddenly stopped, only that green light sensor is keep blinking... Tried to restart n charge too but no use... Plz help me

Bluetooth classic - no artist info and notifications

I want music control on my Android (using Spotify), so I turned on Bluetooth Classic. However, I don't get any artist information. I also don't receive any notifications on my Ionic anymore, even though they are definitely turned on. Anyone else havi...

Koenn by Recovery Runner
  • 2529 Views
  • 22 replies
  • 4 kudos

Music

I can't get my music to play. Today when I went to play it my music, it said "music unselected". Do I have to retransfer my music? My music worked fine last weekend and I didn't do anything to delete it. 

Ionic FitBit Coach

Hi All,I know there a lot of speculation, but I want to know for sure is FitBit Ionic, going to have the ability to upload Fitbit Coach programs to the watch? I ask this cause right now I have the ionic, and it has 3 static programs, 7 minutes, treas...

Iconic has a mind of it's own.

Totally frustrated. My Iconic counts steps when I am home sick and does not record steps while I am shopping. I never had this problem with my Ultra. I got this because I really wanted to loose weight and get myself on a system. I have tried tech sup...

Wi-Fi settings on Android won't connect

I have an Ionic and am trying to connect it with Pandora. However my Wi-Fi settings in the Android App won't connect. Either there's an error connecting or the circle keeps rotating. Music is a primary reason I wanted Ionic.   Moderator Edit: Updated...

Ellamom by Jogger
  • 756 Views
  • 1 replies
  • 0 kudos

Brand new Ionic- Heart-rate monitor failing

Yesterday I received my brand New Ionic Fitbit, bought directly from Fitbit. The heart rate monitor has yet to work. I slid the option from On to Off, and back again. I’ve reset the device holding both buttons until I see Fitbit logo. Then I deleted ...

Sarah79 by Jogger
  • 337 Views
  • 2 replies
  • 0 kudos

Exercise Component Additions - App

Is it possible to include details such as weather temperature, barometer, wind speed and direction in the App Exercise component? This would allow one to compare information for self improvement.

Danish language

Is it possible to make your selection of languages bigger? Would really appreciate it in Danish? Just like Garmin, Apple and Samsung watches can.

Tom71dk by Jogger
  • 933 Views
  • 3 replies
  • 2 kudos

British apps

Hello all. I recently bought the Ionic and love it. However  there is a noticeable shortage of UK apps. It would be good to see BBC news for example. Is there any plans for more UK based apps in the near future.?

ICONIC EASILY DAMAGED

 I have notice that the screen is slightly raised from the outer face. Therefore there is absolutely no protection, it is completely exposed causing very easy damage. Wouldn’t this warrant a faulty item? Not only did I scratch it the third day I wore...

cyn_d11 by Jogger
  • 518 Views
  • 2 replies
  • 0 kudos

Iconic watch face cover is there one available?

Hello, I have noticed a scratch on the face of my Ionic watch..Do you sell a protector for the watch face like a cell phone? I have only had it a couple of months.. Thanks.. Lori

Tracking a lost Fitbit Iconic

I recently bought an Iconic and lost it on a flight back home, I want to know whether I will be able to track it. It is connected to my dashboard but not sure how to track it. Any suggestions? 

music tranfer

why will my ionic only tranfer 20 out of like 150 songs from itunes???

Mangys by Recovery Runner
  • 642 Views
  • 6 replies
  • 1 kudos

Losing Bluetooth connection

My Ionic loses connection after 30 minutes. I find this totally unexceptable !!! $400 for this !!!Has anyone else had this problem!!! It is totally frustrating because I then have to stop my workout and I mean stop as in end so I can reconnect.!!! I ...

GPS map cannot be shared on android device after running exercise

Ok. So we know that after your exercise may it be walking or running when you use the exercise on your Ionic it will be logged on your phone when you sync it. Then you will see your GPS map with your stats (pace, hr, calories burned, etc.) and the tr...

TonyGel by Jogger
  • 327 Views
  • 1 replies
  • 2 kudos

Can’t change pool length back to a new length

So pool was 25m then I went to another pool where I changed it to 50now I can’t change it back to 25 malthough the setting says it’s 25 but the auto cue on swim coach says 50so what do I do!  Very frustrating 

Fitbit not syncing related issue

My Fitbit would not sync, so I followed the work around and removed everything. Putting it back, I get as far as my ionic being found then it goes to a screen saying connecting  to tracker. And there it stays. 20 attempts and 4 days later still conne...

Fitbit Iconic - Day 1 - Fitbit took back 4000 steps after hitting 10K

Hi,It is the very first day of using my Fitbit Iconic, and I encountered a very frustrating problem. After hitting 10K steps (I received an email notification and a separate notification on Fitbit as well), suddenly my step count went down by 4000 fo...

mexteorax by Recovery Runner
  • 2219 Views
  • 28 replies
  • 11 kudos

Pairing Ionic with multiple devices

Is it a problem to pair with multiple devices, for example I have it paired with my iPhone but my Surface will ask in the fitbit app to pair with my ionic … will this create problems ?

Resolved! Treadmill Tracking

New Ionic, set to treadmill and ran 3 miles in 25 min and ionic tracked me for 1.48 at 17 min a mile??

JRust by Jogger
  • 472 Views
  • 1 replies
  • 2 kudos

Fitbit Ionic hourly reminder to keep active

It would be nice if the reminder also shows on the app on my smartphone.  There are times when my Fitbit is charging during the day and I haven't been active during the hour.  I wouldn't mind if my phone served as the reminder when I'm not wearing th...

HMJFIT by Recovery Runner
  • 406 Views
  • 2 replies
  • 2 kudos

Inconsistency with Ionic

1. Still sync issue with my ionic to android phone and PC. Have to restart phone and hurry to unpair ionic from BT to fix problem. Problem returns when connection between phone and ionic is lost for whatever reason.   2. Went on a trip to a cabin tod...

KF73 by Jogger
  • 601 Views
  • 2 replies
  • 0 kudos