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Step count discrepancies

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‎02-16-2018 09:12 - last edited on ‎02-24-2018 06:45 by Moderator Alum

‎02-16-2018 09:12 - last edited on ‎02-24-2018 06:45 by Moderator Alum

I am new to Fitbit and Ionic.  I have had the product for about a week.  It says I take about 13 steps a day..... inaccurate.  Yesterday I went for a 2 mile run.  I hit the run app which said I ran for 30 minutes and took 0 steps.  I ran for 2 miles.  Also Strava did not record.  It is very frustrating.  This product is not doing what I purchased it for.

 

Moderator edit: Updated subject for clarity 

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‎02-24-2018 06:28

‎02-24-2018 06:28

Welcome to the Forums @Mcbjy! 

 

It's great to hear that you're taking advantage of your Ionic, let me help you out. As you mentioned that you were using the run option but it was not recording steps please restart your tracker and review steps on  how the run feature works. In regards of your inquiry about Strava, when you connect Fitbit and Strava, your Fitbit activities will automatically show up on Strava. Make sure that both are connected you can take a look of this master post with all the details.

 

 

To learn more about the Fitbit accuracy I recommend checking the How accurate are Fitbit devices? article.If you're still in doubt about the accuracy of your Fitbit please let me know I'll gladly help. Robot Happy

 

Keep me posted! 

Magin | Community Moderator, Fitbit

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