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Unable to Complete Update

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‎12-11-2019 07:58

‎12-11-2019 07:58

Hi

 

I am trying to update my Ionic to the new firmware.  Whether I do it "by Bluetooth" or "by WiFi"... whether I try on my iPhone, my Pixelbook, or my Windows 10 laptop... I've tried removing it and re-pairing it across all three devices. I tied rebooting. It always fails.  This has happened probably 20 times now in the last two days.  It gets to ~ 7%, goes back to 0%, gets to 7 again, and then fails. Every. **ahem**. Time. Is there any fix for this, or is the watch bricked???

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‎12-11-2019 08:39

‎12-11-2019 08:39

Same here, frustrated beyond believe... - Original Fitbit purchased less than one year ago, device completely failed. Called support and was told new ionic will be sent. Waited two weeks for the replacement and now the replacement ionic is not working (wont load firmware), Fitbit support cannot resolve, Told to send back the first replacement and wait for a second replacement ionic. 10 days for the first replacement, 10 days for the return, 10 days for a second replacement... I am looking at a month of wait time for a working replacement ionic that was under warranty. Losing one customer at a time!

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