Unable to access settings on Ionic

[monapd]

Hello, I have been a very happy Ionic user for the past 6 months or so, until last week...  I currently have 3 problems:

1) my battery life is non existent, watch doesn't even last from morning to night without dying on me
2) when I connect it to the charger: a) it doesn't vibrate and b) it will not turn on automatically after it receives power, I have to "hard reset" it, pressing all there buttons for around 1 minute
3) once it is on, I can NOT access the SETTINGS app, when I touch the wheel icon, it does nothing!!!

Please help!  I am on lockdown in South America, which does not make anything better!  Hope to hear from you soon!

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@monapd Welcome to the Community. Thank you for sharing this detailed information about what you're experiencing with your watch. 

I appreciate the troubleshooting tried prior to posting. I see where you're coming from. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[monapd]

Silvia, thank you for your quick response. Hope to hear from the Support team soon!!!

Best regards,

Monica Palacios Denegri
+51 9850 90 900

Sent from my iPhone