Unable to connect message

[Dean91]

Hello, I've been repeatedly getting both of these messages, the first one wont let me install or update apps and the second one will come as a notification 3-4 times and day, to be honest I had no idea to connection issues would be so bad, everything else works fine but these small things are just becoming irritating and spoiling the use of the watch, any help would be greatly appreciated!

[SilviaFitbit]

It's great to see you around @Dean91. Thanks for the details mentioned and the screenshot attached.

It seems that your Ionic isn't syncing at all and when you try to install an app, that's when you get this message. I would like you to make sure you have turned on location because this can be why it's not syncing. You can learn more about it by checking this article: Why is the Fitbit app prompting me to turn on location services?

Please try this syncing troubleshooting and continue monitoring if your watch syncs to your phone. Also, let me know which mobile device do you have?

Keep me posted! 

[Dean91]

Thanks for your reply, 

The location services on my phone is always on, and I have a galaxy s9+, today now for some reason it cannot find my ionic at all! It's so inconsistent with it's connection. Thinking about selling up and getting a Garmin instead, it's pointless if it doesn't work haha

[Dean91]

 this is the issue today 😂🙄 as well as the other 2 issues posted yesterday 

[SilviaFitbit]

Thanks for getting back @Dean91. Sorry for the delayed reply. I appreciate the details mentioned and the screenshot attached. 

In this case, I've shared your post your with our Support team and they will continue assisting you. 

I'll be around if you need further assistance.