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Unable to set up Ionic

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‎10-13-2020 12:41 - last edited on ‎10-15-2020 16:05 by Fitbit Moderator

‎10-13-2020 12:41 - last edited on ‎10-15-2020 16:05 by Fitbit Moderator

I did set up because it was leaking

I had done  it again before and everything was fine. I uninstalled the applications, I reinstalled them, I checked wifi, Bluetooth. there is no pairing. either the Fitbit ionic Bluetooth does not work or it was turned off but with ionic off I can not do anything.

 

Moderator Edit: Clarified subject

 

 

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‎10-15-2020 16:10 - last edited on ‎11-04-2024 14:23 by Fitbit Moderator

‎10-15-2020 16:10 - last edited on ‎11-04-2024 14:23 by Fitbit Moderator

@Louiza Welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I would like you to confirm that you followed the troubleshooting on this article: Why can't I set up my Fitbit device? I know you followed some of the troubleshooting posted in this article but it's recommended to follow the whole procedure. 

If you're still experiencing issues please let me know the phone model and OS installed.

I'll be around if you have any additional questions. 

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