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Unable to setup Ionic after factory reset

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‎10-08-2020 12:49 - last edited on ‎10-09-2020 15:06 by Fitbit Moderator

‎10-08-2020 12:49 - last edited on ‎10-09-2020 15:06 by Fitbit Moderator

The watch is showing, download the app but we cannot connect it in any way.

 

Could you help me ?

 

I have bought it in 2019 from Amazon

 

Sara

 

Moderator Edit: Clarified subject

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‎10-09-2020 15:05 - last edited on ‎08-25-2025 09:40 by Fitbit Moderator

‎10-09-2020 15:05 - last edited on ‎08-25-2025 09:40 by Fitbit Moderator

Hi @SaraBonf, welcome to the Community Forums!

Thanks for bringing this to our attention. After a factory reset procedure, you need to setup your device as it was brand new. That said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Ionic. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

I'll be around if further assistance is needed.

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