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Unable to setup Ionic with Google Pixel 2XL

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‎06-18-2020 11:27 - last edited on ‎06-18-2020 18:57 by Fitbit Moderator

‎06-18-2020 11:27 - last edited on ‎06-18-2020 18:57 by Fitbit Moderator

I can connect manually from my Pixel2 XL phone to the Ionic Fitbit. However when I go to the settup from the android app, it keep saying it cant connect. Make sure its plugged in etc. It is plugged in and did charge to 100%. Still not able to move through the settup.

 

Moderator Edit: Clarified subject

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‎06-18-2020 18:56

‎06-18-2020 18:56

Hi @kpneeb, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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