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Unable to setup Ionic

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‎09-19-2020 23:33 - last edited on ‎09-20-2020 19:23 by Fitbit Moderator

‎09-19-2020 23:33 - last edited on ‎09-20-2020 19:23 by Fitbit Moderator

I restarted my ionic, but now my watch is stuck on the setup screen, whenever I sync it, I get a green checkmark and then a white fitbit logo comes up. I have unpaired it and repaired it, then I tried the setup process again, and I still kept getting the white fitbit logo.

 

Moderator Edit: Clarified subject

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‎09-20-2020 19:18

‎09-20-2020 19:18

Hi @Alan_III, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this situation, can you please share with me a picture of what your Ionic is currently displaying? For the setup issue, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.  

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