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Unable to setup device

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‎07-01-2019 21:18 - last edited on ‎07-02-2019 13:14 by Fitbit Moderator

‎07-01-2019 21:18 - last edited on ‎07-02-2019 13:14 by Fitbit Moderator

So I had this issue where my Ionic wouldn’t sync with my phone, and would stay on “Locating.” I decided troubleshoot and decided to try a workaround by factory resetting my Ionic and setting it up again. Two days later, I’m still struggling to get my watch set up. I’m still on the first part of setting it up, the watch says go to Fitbit.com/setup, my iPhone X for some reason isn’t finding the Ionic.

 

Moderator edit: Subject for clarity 

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‎07-02-2019 13:13

‎07-02-2019 13:13

Hello @el_default thank you for bringing this to my attention, it's a pleasure to provide you assistance with your Ionic difficulties. Welcome to the Community Forums too!

 

First, I'd like to appreciate your effort and time troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I set up my Fitbit device? and then move forward to the troubleshooting steps specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be here if you need anything else.  

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