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Unable to sync Ionic

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‎07-11-2020 15:13 - last edited on ‎07-12-2020 20:31 by Fitbit Moderator

‎07-11-2020 15:13 - last edited on ‎07-12-2020 20:31 by Fitbit Moderator

My iconic started losing time. I tried syncing it and it wouldn't. Ended up doing a full factory reset and couldn't use it for days. I got it back but now it's losing time again and won't sync unless I delete it and repair it every time since the upgrade. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-12-2020 20:30

‎07-12-2020 20:30

Hi @KaylaDemma, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-12-2020 23:01 - edited ‎07-12-2020 23:08

‎07-12-2020 23:01 - edited ‎07-12-2020 23:08

Hi @KaylaDemma,

If you're phone is Android, then Force stopping the Fitbit app can fix syncing issues. I had to do this a couple of hours ago. and usually have to every 2-3 days - Motorola G6 Plus - Android 9.

Settings>Apps & notifications. Select the Fitbit app and hit FORCE STOP. Back out and start the app again. It may still take several; attempts at resyncing. Try through your icon top left and under Devices hit Ionic and Sync now. Alternatively,on the Today stats page swipe down to sync. As mentioned you may have to attempt a sync several times. A dozen or more times I sometimes need. Other times only one attempt is needed. Go figure?

 

If on an iPhone - I'm not sure of the procedure to stop the Fitbit app. A phone restart should achieve the same? 

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‎07-13-2020 12:06

‎07-13-2020 12:06

 My Ionic started doing same thing yesterday. I'm trying to sync with my Win 10 app. It just says "Syncing", but never actually syncs. I tried to sync with my Android phone, but the phone cannot find my Ionic at all. 

 

I've tried soft resert on Ionic a few times, but it doesn't help. I don't want to remove the device, since I'll lose two days worth of data if I'll do that. 

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‎07-13-2020 16:25

In response to Nenoebr

‎07-13-2020 16:25

Welcome aboard @Nenoebr.

 

Thanks for your post and for trying some steps before to posting, I understand your frustration with this. To move forward, can you please let me know if you already tried the troubleshooting steps from my previous post? Please let me know the outcome.

 

@PaulMe Thanks for your help and the information that was shared in your post.

 

Looking forward toy our reply. 

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