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Unable to sync Ionic

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‎08-24-2020 11:04 - last edited on ‎08-24-2020 20:19 by Fitbit Moderator

‎08-24-2020 11:04 - last edited on ‎08-24-2020 20:19 by Fitbit Moderator

My ionic is not syncing data at all the app says ionic not found. Hasn’t been tracking since Friday tried to restart my phone closed the pep restarted it turned blue tooth off and back on again nothing I even tried to turn the watch off but it turns off and turns back on right away. It’s tracking stuff on the watch but not in the app. Wtf. 

 

Moderator Edit: Clarified subject

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‎08-24-2020 16:17 - edited ‎08-24-2020 16:18

‎08-24-2020 16:17 - edited ‎08-24-2020 16:18

Plenty of discussion in previous threads.

The Fitbit app may need FORCE STOPING. I have to do this every day or 3 on Android. Not sure about iOS.

Have a read through numerous previous discussions.

 

Nothing new to add on this issue.

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‎08-24-2020 21:43

In response to PaulMe

‎08-24-2020 21:43

I read through a lot of the strategies none of them worked. But what did work was doing a force power down on my watch so I went to settings about and shut down. And then I turned it back on and it synced. Took a few mins cuz it had to load 3 days worth of data. But it worked !! Maybe it’ll fix the issue for you ? 

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‎08-24-2020 21:54 - edited ‎08-24-2020 21:56

In response to Katemartens

‎08-24-2020 21:54 - edited ‎08-24-2020 21:56

@Katemartens,

As an experiment I tried your suggestion of shutting down my Ionic - as it hasn't been powered down for a few months. Was a bit worried when it didn't quickly boot back up. But may have got the restart sequence around the wrong way. 

Still had to Force Stop the app on my phone for a succesful sync though. So no change there.

Anyway, probably was time it had a rerstart.

 

 I think you were just lucky that a restart renabled your syncing.

 

Many of us have tried EVERYTHING - including holding our mouth right!

😉

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