Unable to sync Ionic

[CindyDandjim]

Starting on Friday last week my Ionic won’t sync. What’s going on? I’ve logged out, reset, turned Bluetooth off and back on. This is frustrating!

Moderator Edit: Clarified subject

[PaulMe]

You need to FORCE STOP the app. Mentioned hundreds of times in these threads.

Android. Settings>Apps & notifications. Click on Fitbit and FORCE STOP it. Back out and attempt a resync, a few times. No luck? Rinse & repeat. 

Similar procedure for iOS.

[RicardoFitbit]

Hi @CindyDandjim, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@PaulMe Thanks for your help and suggestions.

Let me know if further assistance is needed and if you have any additional questions.

[JodyBarn]

Ricardo... Someone with Fitbit has got to be the Hero and admit that there is a problem with Android 11 and syncing.  My wife and I bought Pixel 3A s about 6 months ago.  I know it is not on the "compatible list" but it synced just fine with her Alta HR.  As chance would have it her phone died about 8 days ago and about a week ago Google came out with Android 11.  She got a replacement phone about 3 days ago (updated to Android 11).  The app would not sync to the HR.  I've rebooted the HR, deleted and reinstalled the device, turned bluetooth on and off... at least a dozen times for each of those, in different order,  with a little dance and fingers crossed but no go.  So I deleted the device from her account and tried to install it onto a new account on my phone... must be her new phone, right?  Nope,  the app recognized the HR, gives me a code and tells me that it can't finish setup or whatever.  Exact same scenario as on my wife's phone.   I have also read about 50 comments online about people having problems syncing with the new Android update. Not just on the HR.   Must be them... not you... but it is now Fitbit's problem.  My wife says let me buy a new one... NOT.. not until the syncing problem is fixed.  

[The_Furry_One]

How many times should you "rinse & repeat"? Is over 100 not enough and it STLL won't sync