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Unable to turn on Ionic

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‎08-07-2020 20:10 - last edited on ‎08-08-2020 14:01 by Fitbit Moderator

‎08-07-2020 20:10 - last edited on ‎08-08-2020 14:01 by Fitbit Moderator

Had my Fitbit Ionic for about 2 weeks now. Fitbit wouldn't sync with my phone most of the day and I wasn't able to sync it at all. Ended up pressing shutdown and now I can't turn it back on. Don't know how to sync it back to my phone either. 

 

Moderator Edit: Clarified subject

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‎08-08-2020 14:07 - last edited on ‎12-16-2025 08:25 by Fitbit Moderator

‎08-08-2020 14:07 - last edited on ‎12-16-2025 08:25 by Fitbit Moderator

@AlanG724 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the details mentioned. I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

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