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Unboxed Ionic not charging

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‎11-21-2019 12:11 - last edited on ‎11-22-2019 06:17 by Fitbit Moderator

‎11-21-2019 12:11 - last edited on ‎11-22-2019 06:17 by Fitbit Moderator

OK so unboxed Ionic which bought to replace yet another faulty Alta and lo and behold after 2 hours on charge its not taken any charge though it was indicated as charging. Any ideas? Looks like yet another call required and probably yet another replacement... What is it with fitbit quality? Pretty sure a chinese knockoff would be better after this experience.

 

Moderator edit: Updated subject for clarity 

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‎11-22-2019 06:20

‎11-22-2019 06:20

@glynf1965 Welcome to the Community. Thanks for the details mentioned. 

 

Sorry to hear that your Ionic isn't charging. I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

 

Let me know how it goes. 

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