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Unlock with Your Phone

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‎04-28-2019 11:59

‎04-28-2019 11:59

I can't time a specific exercise because I need to 'Unlock with My Phone' but I am not aware as to what to do for that ? 

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4 REPLIES 4

‎04-28-2019 14:24

‎04-28-2019 14:24

Hi @bernalbenson, nice to see you in the community.

 

You should be able to find the steps to unlock your device with you phone in the following help article here. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎04-28-2019 15:40

‎04-28-2019 15:40

This must be a glitch seems to be lots of people having same problem. Including myself 😞 

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‎04-28-2019 16:20

In response to N8teGee

‎04-28-2019 16:20

Thank you for your feedback but when I click on my Account Icon, I do not
see nor have the option for 'Device Lock' ? I do not know what I am doing
wrong.
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‎04-28-2019 20:26

In response to bernalbenson

‎04-28-2019 20:26

Hi! I'm glad to see you posting in our forums @bernalbenson @N8teGee and @Dawnphin, welcome back! Let me help you out with this.

 

@bernalbenson @Dawnphin  I've seen this type of issue regarding the 4 digit PIN that you can put on your device. However, this usually happens when the PIN has been entered incorrectly 10 times.  You can resolve it by following the next steps: 

 

  1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

 

 @N8teGee Thanks for your suggestions, it's always nice to see you around helping other users.

 

Keep me posted, I'll be here if you need anything else. 

 

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