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Unlock with phone error

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‎11-24-2019 20:37

‎11-24-2019 20:37

So I got the error unlock with phone after not using my fitbit ionic for a while. Without looking up any information I went to the account profile and removed fitbit ionic from there. Now I can't reset the pin or anything.

 

Is there any way to factory reset my ionic without having to go to the settings on the profile or on the device settings itself?

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‎11-26-2019 04:31

‎11-26-2019 04:31

@PereiraP24 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.

 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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