Unresponsive Ionic device - My experience with Customer Support

[irishgrl]

Purchased my ionic in February of 2018 and it died yesterday - while on the Fitbit supplied charger.

Customer service - it's out of warranty - tough.  Moving to another platform - that's a pretty expensive item to only last a little over a year.

Moderator edit: Subject for clarity 

[monionic]

That's when I got mine and it died last week! I'm moving to Garmin.

[RicardoFitbit]

Hello guys, it's a pleasure to provide assistance with this situation, my apologies for the delay in responding your posts. It's nice to see both of you participating in our forums @irishgrl @monionic, welcome back.

I'd like to appreciate all the time that was spent with this situation and for sharing your thoughts with us, my apologies for the inconvenience both of you went through. Let me share that Fitbit is always striving to improve our products and services, therefore, the feedback that was provided in your posts are appreciated. For a better understanding of our Customer Support team outcome, I recommend you guys to check our warranty policies here and contact them back if further assistance is required.  

I'll be around.

[irishgrl]

@RicardoFitbit   While I appreciate your manner and your clear intention to help - Stop please.   It does not take long to see on this forum that there is a huge problem with the ionic.  It is dying (battery problem I assume) within 10 to 14 months from purchase - it's a $250 device -that is unacceptable.  Fitbit needs to solve. I have been a customer for over 6 years and I am appalled that this device is such a let down and that mine was not replaced.  I am currently deciding between Garmin (my original device) and samsung as I will not spend any money with Fitbit after this appalling service.