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Unresponsive after airport security scanner

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‎09-21-2019 21:29

‎09-21-2019 21:29

Just passing through the security airport and afterwards my Ionic not responding, been trying to hard reset it by pressing the left and bottom button, after that I got it back on, but now it kept restarting over and over. 

Help please?? 

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‎09-22-2019 21:53 - last edited on ‎09-19-2025 09:26 by Fitbit Moderator

‎09-22-2019 21:53 - last edited on ‎09-19-2025 09:26 by Fitbit Moderator

Hi @greengrass49, welcome to the Community Forums!

I appreciate the details that were shared in your post, thanks for troubleshooting this situation prior to posting too. I was informed by our Customer Support team that they already provided you with assistance regarding this uncommon situation. That being said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case.

I'll be around if you need anything else too.

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