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Unresponsive device

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‎12-23-2019 03:52 - last edited on ‎12-24-2019 13:11 by Fitbit Moderator

‎12-23-2019 03:52 - last edited on ‎12-24-2019 13:11 by Fitbit Moderator

My Ionic is dead. Less than two years old. Inexcusable. Support had me clean the terminals, try a reset. I'm offered a discount coupon on a new one. Are you kidding me? Try making a quality product!

 

Moderator edit: Subject for clarity
Moderator edit: Format

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‎12-24-2019 13:11

‎12-24-2019 13:11

Hi @techman80, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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