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Update flub

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‎03-20-2018 21:28

‎03-20-2018 21:28

I tried to do the update for my watch but now it won’t sync, it didn’t actually update and none of the apps will work and it’s not tracking anything. Help! How do I reset this? 

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5 REPLIES 5

‎03-21-2018 07:16

‎03-21-2018 07:16

Do a RESTART, reneen.

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‎03-22-2018 10:58

In response to SunsetRunner

‎03-22-2018 10:58

I have the same problem and RESTART doesn't fix it. 

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‎03-22-2018 11:38 - edited ‎03-22-2018 11:40

In response to dlemos0313

‎03-22-2018 11:38 - edited ‎03-22-2018 11:40

Sometimes, it takes several tries.  If it still doesn't work, the only thing left is a Factory Reset.  Go to the Settings App and scroll down to "About" and then Factory Reset.  You will lose everything you have added or changed since the day you took the tracker out of the box.

 

If you don't want to be that drastic, you could try Customer Support first.

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‎03-22-2018 11:50

‎03-22-2018 11:50

Tried updating and fitbit in limbo, iphone app can’t find it even though both are plugged in and next to each other. 🤷🏻‍:female_sign:

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‎03-22-2018 12:23

In response to ICU

‎03-22-2018 12:23

I've read where restarting both gets things back on track.  Also, if you have a Windows 10 computer with bluetooth 4.0, you could download the App and update from there.

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