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Update used Fitbit

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‎05-04-2020 16:43

‎05-04-2020 16:43

Installed used Fitbit Ionic without an issue other than the ability to update the firmware. I'm stuck at 32.20.10. Can someone help? I have no update option in my iPhone app or Windows connect. Thanks!

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‎05-05-2020 03:48

‎05-05-2020 03:48

Hello @Smiley568 and welcome to the Help forums.  I just went through this putting a used Ionic on my husband's account.  It started with the same firmware as yours.

 

Fitbit does firmware rollouts progressively.  I put the Ionic on his account on 4/23.  An Update Tracker notice was on the app the next morning.  It updated by three updates.  Two days later, he got another notice, but I'm not sure what happened.  It went through the steps very quickly and the firmware didn't change.  He got another notice two days ago and has the current firmware.

 

I think you just need to be patient and let the updates roll out.  DO NOT, I repeat, DO NOT do a factory reset to force things along.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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