Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Charf1990]

I followed the link that they sent to me after selecting that I wanted a refund. But 9 hours later and I've received no confirmation that the verification has taken place and my ionic stopped syncing shortly after.

[YojanaFitbit]

Hi everybody,

We understand your concern about the Ionic recall.

After a thorough investigation, we determined that the battery can overheat, posing a burn hazard.

• If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage at help.fitbit.com/ionic where you’ll find:
  * Answers to common questions
  * Information on how to receive a refund
  * Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time..
• If you still have questions after reviewing the information on our site, let us know.
• If you have questions about the status of your refund, visit help.fitbit.com/ionic to find out how to contact us in your region..

Note: This recall only involves Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

[Grizzby]

@randijaa Yeah, same for me, as i saw on this forum, they will send you a debit card, a physical one, that will have the refund amount on it, so you can spend it on the things you want, strange but it is what it is. About your Ionic, does it still works and shows the time? My does, but sync is not working anymore. 

[VickyM22]

I got the same partial email

[SeekerK]

I'm having an issue where the verify account link takes me to a page to confirm my location, but it is set to United States despite my account settings stating my correct location so I can't get any further either.

[OllieCrafoord]

I just talked to someone in the live chat and they said the system that sends the e-mails out is clogged up because of the amount of people trying to get refunds and to just be patient? 

[BartjeB1989]

I tried contacting support. The chat doesn't work and the phone number says it's closed two hours before it should close according to the website. 

Yesterday i verified my account but not receive the email with the discount codes. I would like to order an other fitbit to replace my Ionic, which i could not use anymore...

[OllieCrafoord]

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@SeekerK wrote:

I'm having an issue where the verify account link takes me to a page to confirm my location, but it is set to United States despite my account settings stating my correct location so I can't get any further either.

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I had this problem in the beginning and clearing my cache/cookies in my browser and refreshing the page worked.

[pizzacheeks]

Reposting the direct links

https://www.fitbitionic.expertinquiry.com/  For the Refund use first

https://myhelp.fitbit.com/s/devicediscount To Activate the discount codes by reference # in first email "Fitbit Ionic Recall Registration – Reference<Number>"
Check Spam and be patient as they are overloaded.

[aising]

This is the same issue as me I am wondering how do we receive the refund if they don’t have bank details . My iconic was a present so i didn’t pay for it with debit card. 
also I wanted to buy a new one asap but no discount code yet 

[SeekerK]

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@OllieCrafoord wrote:

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@SeekerK wrote:

I'm having an issue where the verify account link takes me to a page to confirm my location, but it is set to United States despite my account settings stating my correct location so I can't get any further either.

---

I had this problem in the beginning and clearing my cache/cookies in my browser and refreshing the page worked.

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Thank you - that worked! Now just to wait those 7 days for device syncing to be disabled and 3-6 weeks for the refund hopefully.

Bit torn though as my watch has been working fine until now, but better safe than sorry I suppose.

[aising]

Did they say how they would process refunds with no account details thank you 

[AlanP1]

Based in Ireland. Received the link to the discount codes about 24 hours after first going through the refund process and having the sync disabled. The email gives a bit of information around the refund but not a huge amount we didn't already know. 

[pizzacheeks]

the refund is either sent as a credit to PayPal or a prepaid MasterCard in the mail/post at least in the US and UK

[OllieCrafoord]

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@SeekerK wrote:

Thank you - that worked! Now just to wait those 7 days for device syncing to be disabled and 3-6 weeks for the refund hopefully.

Bit torn though as my watch has been working fine until now, but better safe than sorry I suppose.

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Glad it worked! 😄

[davelord1974]

Mine arrived within minutes check your spam emails👍🏻

[Ccretcha]

IOnic recall-  anyone has manages to do a recall for a ´dead’ or ´bricked’ Ionic or one that won’t charge.  If so, how did you proceed. 

[SunsetRunner]

When did you do the process?

[aising]

Thank you Alan,  much appreciated. I’m lost without it 🤣

[raptorryu]

i'd like also to get my new fitbit , but i don't want money back ...i want a new fitbit ..maybe versa 3 or charge 5 ...i would be happy if they give me one of those .