Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[retiredatlast]

Hi SB. Go back to the original email and click on the link. After waiting 24hrs I did this and the link took me too Only1.

[SB1865]

Thank you. The email and the website should have been a little more clearer. Was not sure if I should click on the link again. Fitbit Support said a second email would come through. I now have the VVA. 

you would think that as you can check the balance on line, it's automatically registered. Total just over $400AUD

[hauserted]

SB how long was it for you between receiving the original email and the link in the email working? I received the email at 6am yesterday (Friday 1st) and it’s still not working. Cheers

[RunningBoyA]

I received the codes, but it only works with Sense, Versa 3 and Charge..its alsongood for the 1yr  premium subs..but the code doesnt work with any types of accessory bands, whether exclusive, sport or classic..

[Satheesh5381]

In India, any one had issues with Paypal refund?

Am still getting the below error after selecting Claim your Money

We're sorry, but that transaction no longer exists. If you think this is an error, please reach out to the sender of the money.

If you continue to encounter problems, please contact Customer Support.

Have contacted Fitbit multiple times, no proper update and customer service numbers are not working 

Fitbit doesn't seem to have customer service number in India, and they provided international number and it gets disconnected after IVR response. Already spend 5$ for just listening to IVR response, so pathetic

[retiredatlast]

It was at least 24hrs.

-----------

Yep me too. Ordered a Versa 3, extra infinity band and premium access. Cost $240. Attempted payment via Only1 VVA and it was rejected.

[Skip_MK]

Same issue. Received email at about 1am Friday morning and still getting the same "Please wait 24 hours" page when I tried this morning. I guess I'll just have to be patient...

[Hammeroo]

Hi fellow Fitbit Ionic. Have any of you received your (virtual) Mastercard debit cards and used it to purchase a Fitbit Sense, Versa or Charge 5 online using the 40% discount portal set up for us? I apologise if this has already been covered in this particular forum. There are just so many pages!

So I am sitting on the fence wondering whether to wait for the refund to come through (waiting 2 weeks so far) or bite the bullet and use a credit card.

For one, I am being discouraged from reading about the problems some of you have experienced with accessing the refund. And two, I am being discouraged from reading reviews of so many people having several problems with the Sense, like the watch face falling out, the wrist straps falling out and the charger pins falling in or out. And then there seems to be a lack of support from Fitbit regarding all these matters.

Seeking any advice or opinions. I am in Perth, Western Australia.  

Moderator Edit: word choice.

[Tontor]

@Hammeroo 

The refund is just that a refund.. I have not got mine as yet

It's not a credit added to buying a new fitbit. You are out of pocket until receiving refund. 

I have received my new Fitbit Sense just over a week ago.

Finding data doesn't add up to same as ionic. Hard to get hart rate up. Calories burn is less. 

Battery life Ionic was about three four days with Sense just over a day msy last two days  but I charge beforehand. 

Bought Sense due to extras but atm find them just interesting and no help but states have to use 4 weeks.

Would have bought other brand but samsung watch one day Battery life and wouldn't do me. Other would  Garmin but friend sold his for samsung for ease of use. 

Hope helped

Perth WA 

[hamish1705]

so i got to the checkout and my code didnt work nor did the visa gift card ? fitbit can u help me fix this and give me another code please

[Kellyld77]

@Hammeroo  I have had my sense since they came out, not once have the straps fallen off, the face fall out or the charger pins been falling in and out. Tracking of sleep is accurate tracking of heart rate is good (this has been tested again against the 24hr heart rate monitor I had from the hospital which was a 3 lead one and has to be accurate), results were obviously not identical but none of them will be but was it far off. 
my step mum and a few others I know also have the sense and had a while and have never experienced those problems either

My battery lasts 3-4 days

But if you’ve read the reviews and are stuck on the issues of things falling off and your comment to another poster about him only having a week and probably not enough y time for things to fall off (or words to that effect) then you will never be happy with one and you’ll probably ended up breaking straps by constantly pulling yo check they aren’t lose or about to fall off, so that’s not the watch for you 

[MiaHanson]

Hi,

I have just got my virtual visa gift card yesterday and it still says that

it is on its way.... it says that it would take 24 hrs and it has been more than that..

Has anyone experienced this or knows what to do?

Help would be deeply appreciated 

[HaggisBasher]

Very confused by this process. I received an email into my spam from myglobaloptions.com and if I click the link (risky, right?) it asks me for a Mastercard number. I tried putting mine in (risky right?) and it tells me that my card is not in their database. Have I missed another email with more info because it went into my spam or something? What am I supposed to be doing here?  

[HaggisBasher]

Thanks, that is helpful. Have I missed the redemption code, do you think?
Or does that come later? I don't recall receiving an option to use
PayPal... If have probably just gone with that.

[HaggisBasher]

Did you get your redemption code before or after the email with the link?

[Hanjo]

I'm in the same boat here in Australia. Got the email click it has now been 36 hours. No update 

[HaggisBasher]

Sorted. It's in the same email!

[MiaHanson]

This is weird i have a feeling its a scam email or something...

[Clare76R]

I got an email from global something or other a few weeks ago asking me to complete the registration  process 

then one yesterday from Fitbit ionic refund update which has the same message in many languages. Basically a redemption code and a button to press redeem virtual account. That’s where you input the code. Brings you to a B4B page 

[Clare76R]

I didn’t get any other link sorry.