Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[tlcampbell5]

Keep emailing fitbit support.

[tsicuro]

Why should we have to beg and plead for money they said they wanted us to have if we gave up our Ionic ,don't get it

[mastersoccer]

It has been 6 1/2 months since I registered my Ionic for the recall, several phone calls to check on the status of my voucher, and now passed onto a 3rd party who "handles" those vouchers. When I call them I cannot actually speak with anyone in person. In my original email from Fitbit to start this process the email begins with, "Dear Valued Customer" and then gives me my Reference Code for the process. Just trying to bring resolution to the recall based on the promise of a $299 voucher to replace the Ionic device.

Sincerely,

~Not feeling valued 

[tlcampbell5]

Continually email fitbit support. Bugging them and telling them I am tired
of waiting.

[Ding21]

I still haven’t received my refund first registered for refund in July 

[Ding21]

Did you get refund 

[Corydobb]

Nope!!!! Sent it in in march.

[prateekb]

Hello Prem, I guess the only way you can contact them is via Phone line. Which is really annoying though !

[prateekb]

I feel sorry for you Nihal

[prateekb]

Is there any valid email address to communicate to ?

[lcrg]

After 9 weeks waiting for refund, I’m still waiting for reasonable informations. Mails and expensive calls to UK are not helping. Very very poor services from Fitbit.

[1Dave1000car]

It cost me €57 to call the refund number

Moderator Edit: Word choice.

[FarshidS]

I see I am among many.

Six months on, multiple calls to Fitbit.  Getting the runaround by them.  Called the refund center, multiple times:  "We do not know what is going on with your refund, but we can 'escalate' the matter... done several times.  NOTHING!  Email from some guy named Fabian at Fitbit:

"It is a pleasure to talk to you today. My name is Fabian. I am a supervisor for Fitbit, and I am here to help you with the experience you've had with us.
Upon reviewing your case we can see that your refund has not been completed and you have not been given further information even though more than 6 weeks have passed.
Taking into account the previous information we are going to proceed to forward your case to our highest team. You will be contacted really soon with a resolution."

Another message from some gal named Ann A.  Same nonsense.

What are you guys playing at?

Moderator Edit: Formatting and word choice.

[Jorry]

I tried calling the refund center (Netherlands) for weeks, because I did not receive my refund yet. They did not pickup, I was for hours in the waiting room. Now I send them a mail and read that my case is closed.

is there another way to contact the refund center? 

[tlcampbell5]

Finally got mine after 6 months because I kept emailing fitbit support and
annoying them. Good luck.

[tu.chubby]

Does anyone know what happens once it's submitted and deactivated?  Does the watch connect to app but does not update/sync?

[tu.chubby]

Obviously, this is for those who are affected that aren't in the US that does not need to submit their device.

[outrage]

Case Update!   Amazing!

Ionic returned early April       Multiple calls to Sedgwick with friendly but lame results       Complaints on this FitBit Blog,        Gretel from Fitbit contacted me email ... not certain how she happened to take charge of my case but after turning to this Community Blog to air my displeasure, i gave up trying to fool with the cordially clueless at Sedgwick.    Venting here with other aggrieved members was more satisfying.     I am writing today to announce that i have just received notice of the Ionic Refund.      It's very sad with all the frustration.  Being without a fitness tracker has surely caused many to lose their mojo.  I'm wondering what would have happened to Fitbit had they been without the deep pockets to finance this return campaign.    I wish y'all who are still waiting for your day good fortune.  Thank you for being company during my time of misery.         

Kindest regards    

Postscript:   i like the Sense ... so far anyway

Fitbit Ionic Recall has sent you $299.00 USD.

Note from Fitbit Ionic Recall:

"Dear Valued Customer: This payment represents your refund regarding your Fitbit Ionic device. You can accept the refund by using the PayPal app or logging in at www.PayPal.com with your PayPal email address. If you don’t have a PayPal account, you can create one."

Moderator Edit: Formatting and word choice.

[SunsetRunner]

@tu.chubby once the ionic is deactivated it’s useless as it no longer synch’s with the app. 

[FarshidS]

Six months later, Where is my refund?

Moderator Edit: Formatting