Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Ajp1]

I think that’s the only way ahead to be honest….so many people with the
same issue…..time to act!

[Ionic_Ed]

Based on my experience with Fitbit Ionic recall, I will never buy another fitbit product, no matter the discount.

[bobatea]

Hi @Odyssey13 , can you please direct me to the part in the policy mentioning that? Because I'm not sure if it is fair and making sense. 

Currently I can see the Charge 5, Versa 3 and Sense on the discount store. When the new devices become available to the market, ie Charge 6, Versa 4 and Sense 2 in about two weeks, the prices of old models sold at retail stores will be discounted at a price that are close if not same to the discounted price from your Fitbit Ionic Upgrade store. Then you ask yourself, what benefit is there for us to buy from Ionic store?? Potential safety risk of using Ionic is compensated through basically just a refund and have the option to buy the devices from the Ionic Upgrade store that will later be the same price as what's in store? As a result, I believe the policy should be subjected to a conditional basis as mentioned above and hope this post would assist to revise on what is being offered.

I hope you know where I am getting at and I feel this post needs a standalone topic for community discussion. Thanks for your consideration.

[bobatea]

We are nearing to another rollout of the new generation fitbit devices in about two weeks. These will be newer models than the options we are given for our Ionic upgrade. With that said, I am wondering whether Fitbit would consider updating our Ionic upgrade options to reflect what will be the current. By this, it will help us to not fall for buying outdated devices. 

I have been advised that "it's always been the policy when given a discount, that it couldn't be applied towards the newest of the Fitbit styles. Could be that is what's going on here, too."

However I am not sure if it is fair when the time comes or makes any sense

I can see the Charge 5, Versa 3 and Sense on the discount store. When the new devices become available to the market, ie Charge 6, Versa 4 and Sense 2 in about two weeks, the prices of old models sold at retail stores will be discounted at a price that are close if not same to the discounted price from your Fitbit Ionic Upgrade store. Then you ask yourself, what benefit is there for us to buy from Ionic store?

Potential safety risk of using Ionic is compensated through basically just a refund and have the option to buy the devices from the Ionic Upgrade store that will later be the same price as what's in retail stores and places like Amazon? As a result, I believe the policy should be subjected to a conditional basis as mentioned above and hope this post would assist to revise on what is being offered.

I feel this post needs a standalone topic for community discussion rather than into an existing thread.

Thanks for reading this far.

[Odyssey13]

@bobatea  only Fitbit can answer your questions, so I've asked a Fitbit Moderator to stop by to address your concern. All I know in the many years I've been on the forums, the discounts were only for the current and not the newest of the models.

[Odyssey13]

@bobatea just replied to you in the other thread. A Fitbit Moderator has been notified of your concern and should be responding.

[bobatea]

Thank you!

[pggadpayle]

hello @VMMage, is there a way to change the refund mode from Google Play to PayPal.

I don't want it and it seems to be some scam. 

[HeartSufferer]

Hi @pggadpayle, you should contact the refund call centre via the phone
number for your country and request them to change payment method. Ensure
they have the PayPal email address spelt correctly.

I changed from virtual credit card to PayPal but they got the spelling
wrong and I went through hell to get it fixed.

[aziz13]

hi ahbui..im also got the same issue with grabfood voucher...have the issue settled from ur side? just curious to know coz i already contacted grab n they cant do anything...just like they want to siphoned money/ easy money for the refund issued by taking advantage

[tlcampbell5]

Same here.

[mxlue]

Having that problem they will refund it but its better to get it of amazon

[Romyroxane]

I’m getting really frustrated at this point. 
I’ve been calling Fitbit ionic recall service for the last weeks and “when” they pick up the phone (almost never happens) they tell me to wait an couple more days.. that my payment will come. 
It’s been 7 weeks now.. no one can answer my questions.. really annoying. 

[dodgyfeas]

Another day - Another NO DOLLAR from this 2 bob company 😞

[Robclarke45]

Worst support ever

Get Outlook for Android<>

[Matthewseltzer]

Liz, I returned my Ionic two months ago and have not received my $299 refund .. I have made numerous calls to your support line and followed up with emails and none of yr teammates gets back to me . Even though they promise to solve the problem and get me my refund.. 

The email was signed by Andrew R and the Fitbit Team… Please look into this and get me my refund.. This has been a horrible experience for me . I am very unhappy and will probably never buy a Fitbit again.. Who treats customers like this?????

Moderator Edit: Personal info removed

[Vixengun]

Is that how it really works ?

[Vixengun]

Exactly ridiculous. and what is "Escallating?" Anyways?

[JonVilla]

Playing a game with you... 

[Vixengun]

Seens like it.