Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[niket198]

I was prompted by the fitbit app to deactivate my Fitbit Ionic following a recall campaign. Filed all the necessary paperwork, was a long, multi-step process, with a third party company that had a very unusable website, but I managed to navigate through it and was told to expect a payment soon. Weeks later, my device is unusable and no money has been paid into my account. I went online and it looks like they are not paying for the devices they asked their consumers to deactivate. I contacted customer support, they were unable to say anything other than "We're sorry for the disservice". No reply as to what's stopping the company from paying or when I can expect them to fulfill their obligation. I asked them to escalate the matter and they didn't. I asked them contact details for me to raise the thing through a consumer protection agency and they refused to provide an address. I am in shock by the appalling customer experience. An international organization acting like a they're a mom & pops shop in 1992. I am now questioning if I'll ever see my money again. Has anyone seen their Ionic recall payment? Is there an official answer as to why they prompted people to deactivate their devices and are not following up with their customers??

[Balronx]

Now after 14 months i got my money back,, finally, good luck Guys to claim yours

[CCYEUNG]

Bro,

When did you get your refund? Yesterday?

[kb1266]

@Balronx 

Congratulations! 

How though?! Please share any tips/tricks/magic fairy dust....

Yours, Losing the Plot 🙄

[Balronx]

How, i called them at least once a week, wrote emails, i was a pain in the **ahem** easy speaking.

[kb1266]

@Balronx 

Thank you, and well done you. Patience (persistence) is a virtue 😉

[Rseth]

Hi how did they pay you ? In google Play ? or bank account ?

[Balronx]

They did it through paypal

[Nojocan]

I have also experienced the same thing.  Additionally, I have filed a complaint with the BBB, and I think that if others file a complaint as well, it might help everyone.

[Nojocan]

I have still not received a refund after contacting Fitbit several times. I have filed a complaint with the BBB, and I think that if others file a complaint as well, it might help everyone.

[kb1266]

Hi @Nojocan 

I'm in the UK and I don't know what the BBB is sorry?

Thank you.

[kb1266]

Hi @Balronx 

**ahem**it! I knew I should have opted for PayPal and not MasterCard! 🤦🏼‍:female_sign:

(...if only this were the solution though 🤨)

[kb1266]

@Nojocan 

Hi again, apologies, I've just looked it up. 

Thank you 👍🏻

[DSNgirl]

It stands for Better Business Bureau. People in the US hesitate to do business with a company that has a poor rating.

Sent from my iPhone

[GM1688]

fitbit is draining consumers' trust in him!

[Jussara]

they haven't paid anyone yet. they just tricked us into returning the watch
and not returning the amount paid. it is not a reputable company

[cread3]

I've received 2 refunds out of many returns, so I do know that at least 2 got paid! HTH.

[Paweh]

I've been waiting for the refund way longer than the 3-6 weeks stated. I'm very disappointed with this case.

[cread3]

I'm at 12 weeks for the first ones I sent in.

[Cazziep]

Finally after 4 months and  numerous telephone calls, messages on social media and emails I finally got my refund yesterday. You have to pester which I know you shouldn’t but finally it worked. I don’t  think I’d have got it otherwise.