Waiting for replacement Ionic

[cmar85]

I returned my defective/ dead Ionic on 7-30-18, using Fitbit's return label.  I haven't gotten a new device yet nor any confirmation that my defective device has been received by Fitbit.  Does anyone know what the standard communication is and the typical turnaround time? 

Thanks! 

[cmar85]

😖

Let's hope Fitbit redeems itself somehow. 

[Jnesbitt82]

I just got the email saying that my replacement Ionic has shipped.  Estimated delivery date is Aug 23rd.  Here’s hoping!

[cmar85]

Mine shipped today too!  Yay!

Fingers crossed that the wait soon ends! 

[Crowagner]

Fitbit, if you do monitor these message boards, dont you think its pathetic
that customers have to resort to posting on here, have their fingers
crossed that after a month they might receive a package with a replacement
for you defective products??? I would bother me, a lot.

[MarreFitbit]

Hello everyone! Thanks for taking the time to share these comments in the Community Forums. I totally understand your point. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I'm glad to hear that some of the replacements have already arrived and some are already on their way!  

In case your replacement has a delayed, my best recommendation is to check for updates with the tracking number or contact our Support Team with the open case you have. They will more than glad to provide updates or new information in regards to the status of the replacement. 

Let me know if there's anything else I may assist you with.

[Crowagner]

It's easy. Change your updated shipping policy. Spend a few more bucks for
more expedited shipping. End of story.

[MarreFitbit]

Your feedback was passed to our team. Thanks for the time you've taken to post and share your experience @Crowagner.

Have a great day! 

[Jnesbitt82]

Mine arrived today!  Setting it up and pairing was quick.  The firmware update took about 15 minutes.  Hopefully yours will be there soon!

[MarreFitbit]

Music to my ears @Jnesbitt82!  I'm happy to hear that your Ionic has already arrived. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!