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Water damage

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‎10-06-2020 08:55

‎10-06-2020 08:55

I went for a swim with my Fitbit in a pool that was less than 50m and I tested the swimming features and it was working well and tracking my calories and stuff. Then all of a sudden it just kills itself and  I thought this device was able to handle swimming in a pool. Anyway after that I placed the watch in rice and I even left it in the sun and I even tried to hair dry it and then I saw water bubbles on the inside of the bottom sensors. This watch clearly got destroyed from swimming and now I wasted $400 au on this watch  because I thought it could track my swimming routine. This watch couldn’t even last 5 min in a small pool. Also I tried everything I even cleaned the charger and tired different plugs but nothing seems to make it work. I have had this watch for a while now and my warranty has finished. I used this watch everyday at the gym and once I tried swimming once with it. It died.

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‎10-06-2020 15:13 - edited ‎10-06-2020 15:22

‎10-06-2020 15:13 - edited ‎10-06-2020 15:22

This watch clearly got destroyed from swimming and now I wasted $400 au on this watch  because I thought it could track my swimming routine.

 

Plenty of historical posts on this very subject, Have a look through the last several months. I won't bang on about it as I've said plenty previously. 

Contact Fitbit support. You may be lucky and they replace it through goodwill. My Wife and I had both our Versas replaced goodwill out of warranty after they flooded. If Fitbit do the right thing, DON'T swim OR shower with the replacement.

 

Putting the device in rice is an "old wives tale". Never going to work as the device is near air tight so rice isn't going to draw moisture out of it. Don't waste your time.

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4 REPLIES 4

‎10-06-2020 08:59

‎10-06-2020 08:59

Also the watch is completely unresponsive in anyway. The sensors are completely unresponsive and no light is shown. I have no warranty so is there a way I can get it repaired 

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‎10-06-2020 15:13 - edited ‎10-06-2020 15:22

‎10-06-2020 15:13 - edited ‎10-06-2020 15:22

This watch clearly got destroyed from swimming and now I wasted $400 au on this watch  because I thought it could track my swimming routine.

 

Plenty of historical posts on this very subject, Have a look through the last several months. I won't bang on about it as I've said plenty previously. 

Contact Fitbit support. You may be lucky and they replace it through goodwill. My Wife and I had both our Versas replaced goodwill out of warranty after they flooded. If Fitbit do the right thing, DON'T swim OR shower with the replacement.

 

Putting the device in rice is an "old wives tale". Never going to work as the device is near air tight so rice isn't going to draw moisture out of it. Don't waste your time.

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‎10-07-2020 07:13

In response to PaulMe

‎10-07-2020 07:13

Thanks Paul, 

I have contacted Fitbit and thankfully they have offered my a replacement out of warranty. They sent me an email which took my to a link that made me input my watch’s colour and my home address. They said they will process my replacement and I don’t know if it means that 100% I will receive a new one because they told me that they will get back to me. Did you receive an email before you got a replacement?

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‎10-07-2020 15:01 - edited ‎10-07-2020 15:02

In response to Sami2004

‎10-07-2020 15:01 - edited ‎10-07-2020 15:02

Did you receive an email before you got a replacement?

 

I'm also in Australia. Gee, I can't remember all the process. I had quite a lot of interacting with Fitbit support at the time. IIRC, it was one of the community moderators - Ricardo that I dealt with. There was quite a lot of email correspondence. Perhaps things have bee streamlined over the last couple of years?

 

Looks like you may have a good outcome.

 

Keep in contact with them, would be my suggestion.

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