help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Waterproof or not??

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 23:24

‎07-10-2019 23:24

Since my nearly 2 yr old so called waterproof ionic died in 4 feet of water, I’m a little unsure of chancing swimming on holiday with a brand new one. Anyone have problems with new ones when swimming?

Best Answer
0 Votes
6 REPLIES 6

‎07-11-2019 00:03

‎07-11-2019 00:03

Hi,

 

I can't comment on the new ones, but I have had mine for 2 years and taken it swimming plenty of times with no issue.

 

Others have reported failures (like yours) which would suggest a manufacturing issue or seal failure on those watches as it should be fine for general swimming use.

Best Answer

‎07-11-2019 00:08

In response to Stu_B

‎07-11-2019 00:08

Thank you, just paranoid now

Sent from my iPhone
Best Answer
0 Votes

‎07-11-2019 01:43

In response to Garylunn1972

‎07-11-2019 01:43

Fitbit says the Ionic is water-resistant to 50m so if you have a problem with using it in water then you will be covered by the warranty. See: https://help.fitbit.com/articles/en_US/Help_article/1598/

 

re the warranty. If you are in Europe the warranty is 24 months so you may be still covered

Best Answer

‎07-11-2019 01:56

In response to SteveH

‎07-11-2019 01:56

Thanks I’ve just had it replaced for exactly that reason, mine was one of the old ones from nearly 2 years ago. Just wondering if people with newer ones had had any trouble

Sent from my iPhone
Best Answer
0 Votes

‎08-18-2019 22:11

‎08-18-2019 22:11

Last weekend I took mine into a pool for the first time and it died fast and hard. Totally bricked. Pretty shocking for an item intended to be waterproof. Instant E-Waste--ricing, button pushing, charging all doing zilch. For counterpoint, my iPod Nano went through the washing machine this year and after keeping it in rice for a couple of days to pull the moisture out it revived Lazarus-like and soldiers on to this day (this old thing is from 2006!)

 

To Fitbit's credit, Support picked up fast and was to the point--my replacement is on the way and has a shippping # and all. My guess is that initially (not sure of what span that means) there were significant manufacturing issues with the waterproofing of early run units.

Best Answer
0 Votes

‎08-18-2019 22:14

In response to TheWuzza

‎08-18-2019 22:14

Just come back from 2 weeks away and used the replacement in pool every day and so far still working so I completely agree the early ones clearly had an issue

Sent from my iPhone
Best Answer