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Wifi on watch is off

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‎06-17-2019 03:58 - last edited on ‎06-18-2019 10:23 by Fitbit Moderator

‎06-17-2019 03:58 - last edited on ‎06-18-2019 10:23 by Fitbit Moderator

Hi

I have an ionic & on my watch it says IP address wifi off? when I try and connect via the dashboard no wifi addresses come up and it says my watch cannot be found?

I have plugged into power supply, rebooted phone & watch as well as factory reset. 

please help.

 

Moderator edit: format

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‎06-18-2019 10:27 - last edited on ‎01-02-2025 10:03 by Fitbit Moderator

‎06-18-2019 10:27 - last edited on ‎01-02-2025 10:03 by Fitbit Moderator

Welcome to the Community @runningmummy81. Thanks for the details mentioned. I appreciate the troubleshooting that you've tried. 

I would like you to make sure that you've followed this procedure to connect your Fitbit Ionic to Wi-Fi. If you're having issues connecting it, then try this procedure Why won't my Fitbit watch connect to Wi-Fi?.

If you're still unable to get it working, please provide me with a picture of the message that you're receiving in your Ionic. 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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