help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wildly fluctuating steps after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2018 20:56

‎07-10-2018 20:56

The seemingly neverending ionic saga continues.

 

I did a factory reset today  -- following one support person's instruction. I didn't want to do it, and in fact, waited a few weeks to see if the syncing issues with Strava would resolve itself.  Today I did it, only to talk to another support person, this time via chat, who said I probably needn't have done it.  But I did and it took me almost 6 hours to pair it, update it, and get apps and music loaded again.  All the issues on page 1 of this board happened.  

 

Now.... this evening, my steps have wildly fluctuated.  One minute I look and it shows 69.  Then it syncs to where it should be (about 8600).  Then it goes to 200.  Then back up to 8000's.  Now it's showing 720.  (This has taken place in space of about 2 hours)

 

And last night sleep stats go back and forth reading:

8 hrs 2 minute:  59 minutes awake

9 hrs 1 minute:  0 minutes awake.

 

What on earth? 

 

 I'm not going to call support or chat again.  I've had enough.  Anyone else get wildly fluctuating steps?  If so, please add.  Fitbit people, please suggest a solution. 

Best Answer
0 Votes
3 REPLIES 3

‎07-11-2018 00:04

‎07-11-2018 00:04

All I can say is that is really weird and if it was my Ionic I'd be doing several restarts to see if that helps. If it doesnt I'd turn the watch off (in the Settings App and scroll down to About) and leave it off for a few hours. Absolutely no science behind that suggestion except that it fixed my HR monitor that would not switch off one day. I shut the whole thing down in despair and when I turned it on again it was fixed!

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-11-2018 06:24

In response to NellyG

‎07-11-2018 06:24

I have done ALL of this....many, many times. hence, why the first guy
told me to do factory reset.

Si... I just woke up, and guess what, apparently at 2 am I went for an 8000
step run.
Best Answer
0 Votes

‎07-18-2018 08:38

In response to Jillccc

‎07-18-2018 08:38

There was no resolution to this problem.  Support deemed the ionic defective.  They are sending a new one as it's still under warranty.  We'll see how the new one works.  Fingers crossed I dont need to spend half a day getting the new one up and running.

Best Answer